Frequently Asked Questions


Question: How do i place an order using the website? 

AnswerTo place an order, visit our shop at the menu above. Add the products that you would like to purchase into your shopping cart and follow directions to complete the checkout process. Our secure server processes payments from all major credit cards.

 

Question: How long does it take to receive my order?

Answer: Our products are made to order, therefore with standard shipping you can expect to receive your order within 3-4 weeks. If you need it sooner, we do offer an expedited option during checkout which will prioritize your order so that it is received in 7-10 business days. 

 

Question: What happens if there is a break during the shipping process?

Answer: We take every imaginable precaution in packaging to make sure that our products arrives to you in perfect condition. However, occasionally we do have products arrive broken. If this occurs, send us photos of the shipping damage and we will promptly send you a replacement.

 

Question: Do you carve your products from coal?

Answer: No. Our products are created by taking pulverized coal and combining it with bonding and hardening agents and then cast using rubber molds. This creates a much more durable product and coal alone. Lastly, each piece is coated with an outdoor grade urethane so that it will last for generations.